Shipping Policy
Effective Date: 1st November 2024
At Desea, we are dedicated to ensuring your tea premix orders reach you promptly and securely. Please review our shipping terms below before placing an order.
Processing Time
1. Orders are processed within 1–3 business days after payment confirmation.
2. During peak seasons or holidays, processing may take longer.
Shipping Methods and Delivery Time
1. Standard delivery time is 5–10 business days.
2. Delivery timelines depend on your location and unforeseen circumstances like weather or logistical delays.
Shipping Fees
1. Shipping costs are calculated at checkout based on your location.
2. Free shipping is available on orders only Trial packs.
Order Tracking
1. Once shipped, you’ll receive a tracking number via email.
2. Please allow up to 24 hours for tracking details to activate.
Shipping Address
1. Ensure your shipping address is accurate to avoid delays or lost packages.
2. Address changes cannot be made after the order has shipped.
Damaged or Lost Packages
1. If your order arrives damaged, report the issue within 48 hours of receipt with photos of the product and packaging.
2. Desea is not liable for lost packages post-delivery confirmation.
Delayed Deliveries
1. Delivery timelines are estimates and not guaranteed.
2. For significant delays, contact us, and we’ll coordinate with the courier.
Contact Information
For inquiries or concerns, reach us at:
- Email: info.aromafnb@gmail.com
- Phone: 7977071763
- Address: Office #914, Grohitam Building, Plot 14B, APMC Market, Sector 19, Vashi, 400705
By using Desea’s website, you agree to these Shipping Policy. Thank you for choosing Desea!
