Refund Policy
Effective Date: 1st November 2024
At Desea, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be processed. By purchasing from Desea, you agree to these terms.
Eligibility for Refunds
1. Before Shipping:
- Refund requests can be made if the order hasn’t been shipped.
- Customers must request a refund within 24 hours of placing the order or before receiving the shipping confirmation.
2. After Shipping:
- Once shipped, refunds are unavailable. However, returns can be requested under our Return Policy.
3. Special Cases:
- Refunds after shipping may be approved for cases like product unavailability or fulfillment errors. Such cases will be reviewed individually.
Refund Process
1. Customers must contact us at [info.aromafnb@gmail.com] or call [9324590515] with order details to initiate a refund.
2. Approved refunds will be credited back to the original payment method.
3. Refunds are typically processed within 7–10 business days of approval.
Non-Refundable Situations
1. Refunds are not issued for items already shipped unless under special case reviews.
2. Refund requests for reasons other than shipping delays or fulfillment errors after shipping are not accepted.
Important Notes
1. Refund requests are verified for eligibility before processing.
2. Desea is not liable for delays caused by payment gateways or banks during refund processing.
Contact Information
For inquiries or concerns, reach us at:
- Email: Info@desipremix.com
- Phone: 7977071763
- Address: Office #914, Grohitam Building, Plot 14B, APMC Market, Sector 19, Vashi, 400705
By using Desea’s website, you agree to these Refund Policy. Thank you for choosing Desea!
